Subscription & Billing Terms
Last updated: October 13, 2026
These billing terms sit alongside the Terms of Service and the Privacy Policy. Where billing is concerned, this page controls.
1. Who processes your payments
All LOYALR payments are processed by Stripe. Card details are entered on Stripe's secure checkout and are never stored on LOYALR servers. Charges appear on your statement as LOYALR.
2. Founding Membership — what you pay and when
Founding Membership starts with a one-time activation payment of $99 USD, charged immediately at checkout. That $99 includes your first month of Business Advantage service. From month two, your card is billed $29 USD per month for 12 paid billing cycles. After those 12 cycles complete, billing continues at the Founder ongoing rate of $49 USD per month for as long as your membership stays active.
3. Founder rate lock
The $29 introductory rate and the $49 ongoing rate are locked to your account for as long as your membership remains continuously active. If you cancel and later return, you rejoin at LOYALR's standard published pricing — Founder pricing cannot be reinstated, and Founder places are limited to 100 in total.
4. Founding Membership is monthly only
Founding Membership is billed monthly. Annual billing is not available on the Founder plan, because the $99 activation and the 12-cycle introductory schedule are tied to monthly billing periods.
5. Personal and standard Business plans
Personal, Personal Pro, Business Essentials and Business Advantage plans are billed monthly or annually at the price shown at checkout. Annual plans are charged in full at the start of each 12-month term.
6. Automatic renewal
All paid plans renew automatically at the end of each billing period using the payment method on file, until you cancel. Your renewal date and current rate are always visible on your Billing page.
7. Cancelling
You can cancel at any time from the Billing page or through the Stripe customer portal. Cancellation takes effect at the end of the billing period you have already paid for — you keep access until then. Cancelling a Founding Membership before the 12 introductory cycles finish ends the Founder rate permanently and releases your Founder number.
8. Refunds
The $99 Founding Membership activation and monthly fees already paid are non-refundable, except where a refund is required by law. If you believe you were charged in error, email support@getloyalr.com within 30 days and we will review it.
9. Failed payments and grace period
If a payment fails, Stripe retries the charge. Your workspace stays live during a 14-day grace period while we try to collect. If payment still has not succeeded after the grace period, the workspace is suspended — your Smart Hub, QR codes and analytics are preserved, and reactivating restores them.
10. Price changes
We may change standard plan pricing with at least 30 days' notice by email. The Founder $29 and $49 rates are excluded from price increases for as long as your membership remains continuously active.
11. Taxes
Prices are shown in US dollars and exclude any sales tax, VAT or GST that may apply in your jurisdiction. Any applicable tax is calculated and shown at checkout.
12. Questions
Billing questions go to support@getloyalr.com. Include the email on your account and we'll pull up your invoices.